Training: Your People Love; Your Customers Trust.
“There is no better way for a dealership to increase their customer satisfaction, than to improve the quality and value video brings to their service experience.”
-General Manager, BMW
The Video Circuit
A 60-day program, geared to take forward-thinking dealerships to the next level of video mpi optimization. Regardless of your system, we educate and coach your technicians to create videos that wow your customers and generate game changing levels of revenue.
Is Your Video MPI Technology Working for You?
With industry statistics revealing that optimized video MPIs can increase dollars per RO over 20% and significantly boost customer trust, our assessment offers a direct path to identifying opportunities for growth and enhancing satisfaction. If interested in learning insights that may benefit your bottom line, click the link below!
What Makes The Video Circuit Unique?
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Interactive Learning
Your team will uncover their values and how they connect to the customer experience, while learning the 5 gears to video mastery. Our engaging approach includes personalized video coaching and ensures every technician feels confident and supported.
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Real Results
Experience the impact of personalized coaching as your customer satisfaction soars, repair order averages rise, and brand loyalty becomes the driving force of your dealership's success.
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Certified Expertise
Your technicians will be certified in The Video Circuit, equipped with skills that resonate with modern customers and set your dealership miles ahead of the competition.
Why is personalized coaching so important?
One on one, personalized coaching is the reason technicians enrolled in our program excel. The below example includes data from three technicians with a luxury brand.
The average uplift for the month prior to coaching is represented in dark blue. Early the following month, all technicians were coached with one (1), 30-minute coaching session. A follow-up was completed 1-2 weeks after the coaching session with reviews and video feedback.
The result, all technicians increased their uplift the month of coaching.